Knowledgebase: User help
Why can't I login?
Posted by Customer Support, Last modified by Customer Support on 23 May 2018 02:23 PM
A login failure can be caused by multiple reasons:
  • The most common reason is simply entering the wrong information. Usernames and passwords are CaSe sensitive, so be careful to check that you are entering the information correctly and do not have your caps lock on.
  • Your membership might have expired. Please check with the billing company that processed your membership to make sure it is still active and was not canceled due to a declined charge.
  • Your account could be blocked due to too many login failures or too many logins from multiple locations in a short period of time. 
  • If you are using a download manager or VPNs to access, our security system might block you if your access patterns indicate a possible security issue.
If you are certain your login information is correct and your membership is active, please contact us so we may assist you.

To reset your password, please contact the billing company that processed your membership for fastest service. If you are unsure of the billing company that processed your membership, refer to your payment card billing statement for one of our billers listed below:

ECHST.NET

if "ECHST.NET" appears on your statement, this is your biller.
To cancel online please, Click Here.
To cancel by telephone please call: 866-452-5108 (USA) or +1-206-438-0241 (International)
    EPOCH.COM
    If "EPOCH.COM" appears on your statement, this is your biller.
    To cancel online please, Click Here.
    To cancel by telephone please call: 310-664-5810 (USA) or +1 800-893-8871 (International)
      NETBILLING / AVALANCH
      If "AVALANCH" appears on your statement, this is your biller.
      To cancel online please, Click Here.
      To cancel by telephone please call: 877-773-9298 (USA) or +1 661-621-9051 (International)

        SEGPAY / AVALANCHE SER
        If "SEGPAY" appears on your statement, this is your biller.
        To cancel online please, Click Here.
        To cancel by telephone please call: 888-376-0948 or 866-450-4000 (USA) or +1 954-414-1610 (International)

        VENDOSUPPORT.COM
        If "VendoSupport.com" appears on your statement, this is your biller.
        To cancel online please, Click Here.
        To cancel by telephone please call: 877-777-3758 (USA) or outside the USA Click Here
         

        CCBILL
        If "CCBILL" appears on your statement, this is your biller.
        To cancel online please, Click Here.
        To cancel by telephone please call: 888-596-9297 (USA) or +1 480-449-7751 (International)

        WTS/ACHBILL
        If "WTS" OR "ACHBILL" appears on your statement, this is your biller.
        To cancel online please, Click Here.
        To cancel by telephone please call: 800-975-3502
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