Knowledgebase: Technical Support
My downloads are slow or don't finish. Why is that?
Posted by Customer Support, Last modified by Customer Support on 20 June 2017 02:51 PM
If your downloads are slow, check your internet speed at http://www.speedtest.net/ .  Make sure you have enough memory and are not downloading multiple videos or other items concurrently. If your videos stop downloading, make sure you have enough storage on your computer to save the file.

If you continue to have issues, try clearing your cache and restarting your computer.
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