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Video buffering can be caused by a slow internet connection or low resources on your computer, such as low memory or running too many programs at the same time. You may test your computer speeds here https://www.speedtest.net/

If you are trying to download videos while viewing streaming videos a the same time, you might be using more bandwidth than your connection can handle.

If videos continue to buffer or if playback continues to be choppy, try the following:

Select a lower video quality to see if that fixes the issue.

Turn off additional programs and power settings. Power settings are often optimized for power savings and not performance. 

Stop downloading files in the background.

Close additional browser tabs.

If you continue to encounter issues, please contact us.

If your downloads are slow, check your internet speed at https://www.speedtest.net/ .  Make sure you have enough memory and are not downloading multiple videos or other items concurrently. If your videos stop downloading, make sure you have enough storage on your computer to save the file.

Unlike other networks, we do not employ any speed throttling tools so if you are experiencing speed issues there is almost certainly something else in play.

If you continue to have issues, try clearing your cache and restarting your computer.

If you encounter an error trying to stream a scene, clear your browser's history and cache, restart then try again. Be sure that your internet connection is functioning properly by going to https://www.speedtest.net/ to check that you are connected and that your speeds are acceptable for the streaming format you chose.

Also be sure to have the latest version of the browser you are using. If you continue to experience issues, try a different browser.

Check to also make sure your media player is the latest version.