My downloads are slow or don't finish. Why is that?

If your downloads are slow, check your internet speed at https://www.speedtest.net/ .  Make sure you have enough memory and are not downloading multiple videos or other items concurrently. If your videos stop downloading, make sure you have enough storage on your computer to save the file.

Unlike other networks, we do not employ any speed throttling tools so if you are experiencing speed issues there is almost certainly something else in play.

If you continue to have issues, try clearing your cache and restarting your computer.